4 Minutes Past 5

dec21As much as I do not really see this current job I’m in as something that is sustainable sufficient for my future, I do love my job. My bosses are great. I’m one of their golden children. My colleagues are awesome. Office politics is more of a family than the possible group of passive aggressive bitchism. But then, the job can get a bit weird at times.

Being a customer service agent, my schedule is tight. By tight, I have to be very pedantic about punctuality and break times. Constantly answering phone calls, our time in our cubicle is always recorded and it affects our performance on a monthly basis. I would always have this in mind as salesmen have KPIs in their head.

For some weird reason, my finish time is 6 past five. Yes, you read it right. Six minutes past five pm is my logout time. Once my boss explained to me on this six minutes but I do not really remember or get what she meant by it. Obviously, by the time the clock strikes 5 pm, I would be super ready to think about leaving work. As much as I am committed to what I do at work, I do like the idea of going home to binge-Netflixing. But,as luck has it, I’m quite known for getting calls one or two minutes before I’m supposed to leave.

Four minutes past five, I received a phone call today. It was from an angry customer. Angry and spoilt, if you ask me. She was expecting her delivery since the 19th but it has not got to her yet. Yes, I do understand  how frustrating it can be to not be able to get something you are expecting at a required time. But the mentality of most of our customers is that they are smart enough to care to call us once they could see that their deliveries have not reached them. For the case of this customer, the norm of what most of our customers would do is calling us by 21st the latest to let us know that they had not received their delivery. Well, this customer actually did call today.

Theoretically, if you’re a smart customer, you would know that we sometimes have other suppliers we use. And with suppliers, things that we can do with them are limited. The boxes of this customer might be at the depot of our partnering logistic company but that does not mean I can ask these people at their depot to push these boxes to be delivered right away. I mean, I do not have authorities and I do not have any power to make that happen. And, come on! Being a b-to-b company, although I do not expect my customer to be patient or good to us all the time, I would expect a bit of empathy. They are working in companies too and they all know how things work, especially in this first world country.

Australia, with its many abilities, as opposed to third world countries like mine, have a mentality that is based on procedure and an empathy that should not stress others out. The existence of such awesome abilities comes hand in hand with spoilt customers. In my country, there has been time when clients are overpromised and no one would even care about solving it. Customer service is poor and people don’t even feel the need to follow up. In Australia, in a country where you can refund a bought item within the 30 days of purchase, sometimes I wish I could remind these people of how fortunate they are.

But I do understand. With anything we are given, we are never content and we always keep wanting more. We give you a comfortable economy seat with what you can afford, you want a business class. We give you business class, you want a private jet. I get that.

So, it really sucks. It sucks more that I just happened to have three mugs of black coffee today and this has to happen two minutes before my home time. I tried to soothe this spoilt lady. Don’t get me wrong. I do understand her but I just wish she understands ‘reality’ more as opposed to crying out loud about what she wants like a baby in a diaper who just peed in her nappies. I will try hard for her for sure. She just has to shut up.

This drama shall continue tomorrow unfortunately. For all it’s worth, this too shall pass and it will be a five days holiday soon anyways.

Dream from last night : I noticed that the person you think was in your dream would change just after a 5 minutes nap. I woke up today and remembered this dream but I took a five minutes nap, only to realize after that I was not sure of who the person was in the dream. It’s not that I don’t remember. It’s just that I have no idea if it was person A or person B.
Dream 1: I was plotting of killing my friend, Aye Aung, for some reason. Finally I did manage to burn him alive but then, at this point, I remember that it was not him I burned alive. I burned P’Mod (my ex boss I love dearly) alive as if it was the plan I always had along.
Dream 2: Someone wrote a book or something. I was eating ice cream and cake. Suddenly I was talking with U Zaw Myint Oo. This dude was one of those work friends who used to work for a magazine and interviewed me during my hey days of being a celebrity back in Myanmar (fact!!)  For some reason I dreamt about him?
WEIRD SHIT: So, Soe San the guy from my dream two days ago, invited me to like his page on Facebook. This is weird because he and I are never kept in touch and after dreaming about him two nights before, he communicated me on Facebook. Maybe it was a group invite but it’s interesting how he just popped back into my life.

Calling Truce

Every workplace has this certain common nemesis that brings a whole team together. It brings the whole department together. To be honest, the department in my workplace, I work in, is quite united. Maybe it’s the nature of our customer service, which involves people sitting in and talking on phone lines during their strict scheduled time. We rarely have time to bitch about each other and I don’t mean to be biased but I do have a good team. This does not really need this nemesis to unite us more but we DO have one common nemesis.

I am sure this girl is just doing her job and maybe she has so much on her plate but she works for one of our suppliers. She can come of as quite defensive, rude and irresponsible. She lacks persistency in following up and she rarely get things done. Unfortunately, I have been picked by my boss to liaise directly with her.

My boss thinks I’m too nice. My boss thinks I’m patient. My boss thinks I’m tolerant. But the truth is I want to get things done with. I want results. I want to be able to scratch things off my to-do-list and with this minor OCD that I have, I hate to see things on my to-do book unscratched as ‘done’ or ‘complete’. So I tried my hardest to tolerate with this girl that I had to work with from our supplier team.

This Christmas marks the first year that I have been with this company. Out of nowhere, I received a postcard today from our very own lovely nemesis. Don’t get me wrong. I guess, when you want something out of something, it’s only normal you get to learn to love your enemies. This girl has somewhat become really close to me. I still do not trust her, nor I think she’s good at what she does, but I have become quite empathetic and she has become a friend to me, although I had never seen her before.

That gesture of a postcard signed by her to wish our whole team “Merry Christmas” was sweet. It might be encouraged by her boss or her manager to do this. We might be one of the many companies she wrote a postcard to but it felt great to get it.

It felt even better when my boss and I had a one on one today as part of our monthly thing. She did compliment me on my achievements and how I was progressing well. And she pointed out that I had been liaising well with our supplier, even though it was not easy at all. I kinda scoffed, grabbing my boss down to reality, saying it was just one of them cards they would’ve sent to all their customers.

“This is the first time we got from them, Hein. And we got this after you started working with her”

It might still be a co-incidence that their company has come up with a brilliant idea this year to send a greetings post cards to all of their customers but what my boss said made me happy. My intention was just to get things done and to be able to have a good relationship with someone I would have to constantly work with and I guess I must have been pushing the right buttons but we got a greetings postcard for the first time. It sure, as hell, felt good 🙂

Dream from last night : these dreams seem like they all happen in one go but it felt like they had nothing in common or relevance with one another.
Dream 1: A friend I hardly know from Myanmar, Soe San, and this other guy, and I were in the same house. We were cooking noodles and I ate half of his noodle. For some reason, we were like really close friends.
Dream 2: Having a family outing at the movies. My grandad and grandmom were playing golf before that but they stayed home and slept. Dad was still alive and he was playing guitar. He plays really good guitar.
Dream 3: My grand-dad (from my mom’s side) wanted to hit the loo and I had to accompany him. For some reason, instead of toilets, he pooed in one of the food displays of one of the food stalls at the cinema lounge. For some reason, this was supposed to feel normal.
Dream 4: My sister threw a fit because she could not find a charger. For some reason, the next thing we know, we were at an earring shop. She bought a feather earring and I bought a bow and arrow earring.